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Sky Broadband Down: Internet service stops working, which means customers can't load web pages



Sky broadband has stopped working, making people unable to connect to the internet.

The problem has since been fixed, after network engineers traced the problem to a broken network card.

"Our broadband service is up and running and we are sorry for the disruption caused to some of our customers this morning," a Sky spokesman said.

Previously, the network seemed to be broken, leaving users with no internet connection and no obvious fix to make it work.

"Our engineers are working hard to investigate and resolve the issues affecting customers' broadband services across parts of the UK," it wrote on its status page.

There were no problems with Sky TV or related apps, the company says.

Sky – along with BT, TalkTalk, Virgin Media and Zen Internet – is one of a number of Internet companies that have promised to refund customers if their internet stops working long enough.

The interruption comes just days after Labor said it would provide free broadband and nationalize the country's Internet infrastructure, should it win the election.

Social media is an increasingly important battlefield for elections – and home to many dubious claims being pumped out by all sides. If social media sites do not investigate the truth of divisive advertising, we will. Send any political Facebook advertising you receive to digitaldemocracy@independent.co.uk, and we will catalog and investigate it. Read more here.


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