Apple announced (Apple(About a new repair program for iPhone 11)iPhone 11), And according to the company, some phone users may encounter the problem that the screen stops responding to touch.
And as Apple reported, a small percentage of the iPhone 11 models manufactured between November 2019 and May 2020 were affected by this problem.
The company says that the problem is related to a fault in the display unit that should be replaced for the phone to work properly again.
And Apple provided the replacement program exclusively for the regular iPhone 11 model, and it does not apply to “iPhone 11 Pro” (iPhone 11 Pro) Or “iPhone 11 Pro Max” (iPhone 11 Pro Max).
The company stated that a small percentage of iPhone 11 screens may stop responding to touch due to a problem with the display device.
Users can check Apple’s support website to find out if their phone is eligible for the exchange program using the serial number.
If your iPhone is eligible for the application, you should contact Apple to transfer it to the Apple Store or Apple Authorized Service Provider.
Apple will replace affected devices free of charge and the repair program will cover affected models for a period of two years after the device’s first retail operation.
If the problem occurs at any time during the two-year period, you are still entitled to a free replacement.
If the unit suffers damage that impairs the ability to complete the repair, e.g. a broken screen, this problem should be solved first.
Apple may refuse to provide free technical support for such damaged devices, and in some cases may incur additional repair costs.
According to the company, your iPhone is examined before providing any service to verify that it is eligible for this application, and Apple recommends that you keep a backup of your iPhone via iCloud or a computer.
It is noteworthy that the company previously launched several repair programs for various products. In October this year, it provided a free repair program if the user is having problems with the “AirPods Pro” wireless headphones (AirPods Pro) Regarding the noise reduction function.
In January this year, it also announced a free repair program to replace some iPhone cases with a built-in “Smart Battery Case” (Smart battery case) Due to delivery issues.