It turned out that some iPhone 11 screens did not respond to touch due to an error caused by the display module, so Apple announced a program to replace the iPhone 11 with touch issues at no cost. The problem is known for iPhone 11s manufactured between November 2019 and May 2020.
IPhone 11 Display Module Replacement Program for Touch Issues – Apple Support
On December 4, 2020, Apple announced the replacement program for the iPhone 11 display module for touch issues. Apple states that “Apple or an Apple Authorized Service Provider will provide free repair services” for devices eligible for the application on the problematic iPhone 11.
To find out if your iPhone 11 is eligible for the applicationExchange program pageJust enter the serial number in the text box above.
To check your iPhone serial number, first open the Settings app and tap “General” → “Information”. Then the “serial number” will appear in the red frame at the top of the screen.
To get the exchange program, you must take your device to an “Apple Authorized Service Provider” or an “Apple Store Retail Store”. At that time, the actual machine inspection will be performed on the Apple page, and it seems that it will be verified again if the target terminal is the target of the software application. Before sending iPhone 11 for repair, Apple will send it to iCloud or a computer.Back up your iPhoneIt is recommended to keep it.
In addition, Apple said: “If there is any damage that interferes with the repair, such as a crack on the screen, it must be repaired first. In some cases, a separate repair fee may be charged.” It is also written.
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